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Gain customer satisfaction insights that is critical to retain customers.
"...so just looking at numbers isn't everything. What you really want is why we are down 10%."
-- Partner, Services Company
Monitor and improve internal team performance.
"We need constant evaluation, like a sports player."
-- CEO, Services Company
It's easy for your customer to give qualitative feedback on core business behaviors. Your customer gives
- Overall feedback
- Optionally - selects additional business behaviors
- Optionally - selects additional attributes associated with a business behavior
- Optionally - provides free-form feedback
Our out of the box solution is specially designed for B2B services.
It enables frequent and timely feedback that surveys don't. You hear the unfiltered voice of the customer.
Customer feedback is converted to an aggregate rating. You can compare where you stand in the eyes of different customers.
Customer satisfaction trends become visible. You can identify in which areas of your business, your customers are pleased with and in which areas, you may need improvement. This aggregate view allows you to align organizational behaviours with business objectives.
Sometimes, the most important feedback is negative.
Reputada automatically makes critical feedback visible to relevant stakeholders in your organization allowing for quick action to be taken.
A built-in resolution process helps you respond to your customer's concern and conclude it to mutual satisfaction.
Reputada offers several techniques
- Request feedback anytime you want.
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Send automated requests by integrating with your Ticketing/Task Management systems. This will send requests at the end of every Ticket/Iteration.
Integrations Supported: ConnectWise, ServiceNow, and Jira. - Customers can give unsolicited feedback anytime they want.
- Add a feedback request link to your Email signature, Website, Social Media channels, etc.
Reputada allows you to control the context and visibility of the feedback recieved.
Sign up and you will be all set to get feedback from your customers.
In fifteen minutes we can show you how to increase customer feedback. How can we reach you?
-- Nihar, CEO, Neviton Softech
-- Rajesh Kumar, Head of Business Development, Bridge I2P Solutions
